FAQ: lost 2FA — what's the account recovery process like?

fastpay frank

fastpay frank

Joined
2026-01-30
Posts
198
Location
Oak Park, IL

Phone died, didn't have backup codes saved, locked out of two casino accounts. Sharing the recovery process so others don't go through it.

Step 1: contact support, request 2FA reset. They'll ask you to verify identity via the original KYC docs. Step 2: 24-72 hour review. Step 3: 2FA disabled, you can log in, immediately re-enable with backup codes saved THIS TIME.

Save your backup codes when you set up 2FA. Print them. Tape them to the inside of a kitchen cabinet. Trust me.

Jules (mod)

Jules (mod)

Joined
2026-02-30
Posts
2840
Location
Chicago, IL

Pinning this. The 'tape backup codes to a cabinet' advice is unironically the right call. Datapoint: Bovada's recovery is ~24h with ID upload, BetOnline is similar, Ignition is the fastest in my experience (usually same-business-day). Wild Casino is fully email-based since they don't enforce KYC by default.